Refund Policy

1. Overview

At AMAOTOS GAMING LTD, we stand behind the quality of our game development tools and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

We are committed to ensuring customer satisfaction while maintaining fair business practices for all parties involved.

2. Refund Eligibility

2.1 Monthly Subscriptions

Monthly subscription refunds may be requested within 30 days of the initial purchase or renewal under the following conditions:

• Technical issues that prevent normal use of our services
• Service does not meet the specifications as advertised
• Billing errors or unauthorized charges
• Failure to deliver promised features within reasonable timeframes

2.2 Annual Subscriptions

Annual subscription refunds may be requested within 60 days of purchase. After 60 days, refunds will be prorated based on unused service time, subject to the following conditions:

• Service failure to meet documented specifications
• Significant changes to service terms that negatively impact usage
• Technical issues that cannot be resolved within 30 days

2.3 Enterprise Licenses

Enterprise license refunds are subject to the specific terms outlined in the Enterprise Agreement. Custom refund terms may apply based on the negotiated contract.

3. Non-Refundable Items

The following items are generally not eligible for refunds:

• Services used for more than 60 days (except for technical failures)
• Custom development work or consulting services
• Training and onboarding services already delivered
• Third-party integrations or add-ons
• Subscription cancellations due to policy violations
• Refunds requested after account termination for breach of terms

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at INFO@AMAOTOS-GAMING.COM
2. Include your account information and order details
3. Provide a detailed explanation of the reason for the refund request
4. Include any relevant documentation or screenshots
5. Allow our team to attempt resolution before proceeding with refund

4.2 Processing Time

Refund requests will be reviewed and processed according to the following timeline:

• Initial response: Within 24-48 hours
• Investigation and resolution attempt: 5-10 business days
• Refund processing (if approved): 5-10 business days
• Credit card refunds: 3-5 business days after processing

4.3 Refund Methods

Refunds will be issued using the original payment method whenever possible. In cases where this is not feasible, alternative arrangements will be made in consultation with the customer.

5. Partial Refunds

In certain circumstances, partial refunds may be offered:

• Prorated refunds for annual subscriptions cancelled mid-term
• Service credits for temporary outages or performance issues
• Partial refunds for unused features in custom packages
• Downgrade credits when switching to lower-tier plans

6. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request escalation to our management team
• Provide additional documentation supporting your claim
• Seek mediation through our designated dispute resolution process

We are committed to working with customers to reach fair and reasonable solutions to any disputes.

7. Chargeback Policy

We encourage customers to contact us directly before initiating chargebacks with their financial institutions. Chargebacks may result in:

• Immediate suspension of service access
• Additional processing fees
• Requirement to resolve the dispute before service restoration

We will work proactively to resolve issues and avoid the need for chargebacks whenever possible.

8. Free Trial and Money-Back Guarantee

8.1 Free Trial Period

We offer a 14-day free trial for new customers to evaluate our services. No refunds are necessary during the trial period as no charges are incurred.

8.2 30-Day Money-Back Guarantee

For first-time subscribers, we offer a 30-day money-back guarantee. If you are not completely satisfied with our service within the first 30 days, we will provide a full refund with no questions asked.

9. Policy Changes

This Refund Policy may be updated from time to time to reflect changes in our business practices or legal requirements. Customers will be notified of significant changes via email or through our service notifications. Continued use of our services after policy changes constitutes acceptance of the updated terms.

10. Contact Information

For refund requests or questions about this policy, please contact us: